Rental FAQ
When should I place my order? As early as you can, but at least one month prior to when you would like to receive the material.
May I give you notice of less than a month? Yes, and we will always do our best to deliver to you by your specified date, but with shorter notice periods the chance of late delivery increases and there may be priority fees payable.
What is your priority fee? If to meet your specified delivery date we need to despatch from our warehouse within 10 working days of receiving your confirmed order, then we charge a priority fee in addition to relevant postage charges.
For how long may I keep the music? Our normal rental period is one month, but you may request a longer period when you place your order. The rental fee is adjusted accordingly.
May I keep rental materials for periods of less than a month? Yes you may. The length of your hire period runs from the date you require the music to the date of your final performance.
May I order rental materials for rehearsals only? Yes you may, and the rental fee will be adjusted accordingly.
How soon can I receive my order? The delivery date provided with your original order is the date we will use to schedule despatch. We suggest requesting a delivery date which falls at least a few days before your first rehearsal.
What is included in a full set of instrumental parts? We include sufficient copies of each instrumental part to enable your orchestra or ensemble to perform the work in question. For this we will need to know your exact line-up. Additional parts may be requested as part of your order. One copy of the full score for the conductor is included as standard. .
May I order a full score to be sent before the instrumental parts? Yes, if you would like a full score in advance please let us know when you place your order. There will be an additional postal charge and possibly an additional rental fee, depending on how far in advance you request delivery of the score.
What should I do if I want to cancel my order? Cancellations are required in writing which can be done by emailing us at andyberry@hawesmusic.com. Cancellation fees and Postage & Packing charges may apply.
Billing and payment
Where can I find your current pricing information? Prices may vary so we need you to provide us much information as possible for us to give you an official, accurate quote for all orders, whether involving performance, rehearsal only, recording or other usage.
When should I submit payment? For the majority of orders we require pre-payment. You will be invoiced accordingly and asked to pay securely and conveniently by debit or credit card. We also accept payment by PayPal, bank transfer or cheque. If paying by cheque please allow up to five extra working days for payment to be cleared.
What methods of payment do you accept? Payment is required by debit or credit card, PayPal, bank transfer or cheque. If paying by cheque please allow up to five extra working days for payment to be cleared.
Will I receive confirmation of my payment? Yes. If paying by PayPal you will receive an automatic notification of payment. For orders submitted using alternative methods we will send you payment confirmation by email as soon as we receive your payment. For all orders hire materials will not be despatched to you until payment has been received.
Which currencies do you accept? We accept payment only in pounds Sterling.
Perusal scores
How do I obtain a perusal score? Please email andyberry@hawesmusic.com, giving the work you’re enquiring about and providing your delivery address and a contact phone number. Postage costs are payable upfront for our perusal service.
How long may I hold on to a perusal score? Our standard perusal period is six weeks. If you require it for longer please let us know when you place your order. If you already have a score out on loan and you wish to extend your current rental, please email andyberry@hawesmusic.com. Additional fees may apply.
Delivery
Which courier service do you use? Packages are despatched by various couriers and we endeavor to get them to you in line with your timings.
May I collect my music from you? Your order will be despatched by us and it is not possible to collect or return your music in person.
Where will you send my order? We will despatch to the address specified on your order. This can be residential or business premises. The delivery address may be different from your billing address.
When will I receive my order? We will despatch your music to arrive on or by the date given on your original order. We will endeavor to give you a tracking number so you can track your shipment online.
How much does delivery cost? Postage & Packing charges will vary by territory and you will be advised of the delivery costs associated with your order.
May I request next day delivery? Our typical despatch service takes 2-3 days. In emergencies, you may request a faster service, but please be aware that the costs associated with this are far higher, and you will be responsible for meeting all additional costs. Availability may be restricted depending on stock levels at the time, and notice given.
Returning Material
When should I return my music? It is due back within two weeks of your final performance date (see What happens if I return my music late?). Therefore, as soon as possible following your final concert, you should make arrangements for the music to be returned. If you suspect you may not be able to return the rental materials on time for any reason, please let us know so that we can extend your hire period. Additional fees may apply.
How do I return my music? You are responsible for returning music to us using a reputable courier at your own expense. We must be provided with all details of the return include dispatch date, anticipated delivery date and tracking details to allow us to track the order. A return shipping label will have been included in your package from us at the start of the hire period.
What should I do if I haven’t received the return label? A return shipping label will have been included in your package from us at the start of the hire period. If you didn’t receive the label please email andyberry@hawesmusic.com
What packaging should I use? You may either use the packaging in which the materials arrived, or similar sturdy wrapping.
What happens if I return my music late? £35 per week will be charged for material returned later than four weeks after the final performance.
What happens if some items have been lost? Please return as complete a set as you can, as soon as possible, to avoid incurring late return fees (see What happens if I return my music late?). When the package reaches us we will send a missing parts notification to you by email, confirming what is missing and the relevant costs. If you cannot find the items within two weeks, or if we have not heard from you in that time, an invoice for the replacement costs and an administration fee will be issued. These charges are strictly non-refundable.